| Our
Service Policies:
We want your dog's grooming experience
to be enjoyable for you and your dog. Our policies are put in place to
provide the best possible experience for all of our customers.
Payments and Appointments
Payment is due at time of service.
We accept cash, check, or credit card. Returned checks will be subject
to a $25.00 fee in addition to the grooming charge for which the check
was intended.
Please arrive to your appointment
on time. If you are unable to make your scheduled appointment, or if you
are running late for your appointment - please call us at 717-799-5149
before your appointment time. After 30 minutes late without contacting
us, you will be charged a $10 fee and have to reschedule your appointment.
This late fee will be automatically added to your next appointment. Please
see our No SHOW clause below.
Please arrive to pick up your dog
at the time agreed upon when your dog was dropped off. Please be prompt
in picking up your dog. You will be charged $5 per half hour for late
pick-ups without prior arrangement.
Vaccination Requirements
All pets being groomed must be current on Rabies vaccination. DHLPP and
Bordetella vaccinations recommended. Proof of current vaccinations must
be on Veterinary letterhead and required prior to any groom. If your pet
does not have Rabies vaccination, the Groomer will not groom your pet.
This policy is to ensure the health and safety of both pet and Groomer,
as well as required by PA State Law.
Health & Behavior
Disclosing that a pet
may have aggressive tendencies does not automatically result in a refusal
to groom. This allows the groomer to be mindful of the pet's behavior
while being groomed so the groomer can avoid being bitten, avoid injury
to the petand make the grooming experience pleasant for your pet.
Matted Pets
Our Groomer will provide a maximum of 20 minutes of de-matting time, IF
THE PET IS HIGHLY TOLERANT TO IT. Additional charges will apply or be
recommended if more time is needed. We will do our best to call you to
inform you of any special de-matting needs prior to the service. Please
keep in mind de-matting a pet is very painful and can ruin the coat. The
safest alternative is to strip the pet and start the coat over. Our Groomer
will be happy to demonstrate some effective brushing techniques for mat
prevention. Brushes and combs will be available for purchase
Ears to Rears is not responsible for any condition uncovered by the Groomer
due to extreme matting issues or injuries to the skin. A veterinarian
consultation will be recommended to deal with any condition at the Owner's
expense. Our Groomer does not diagnose medical conditions nor prescribe
medications.
Refusal of Services
Ears to Rears reserves the right to refuse service to overly aggressive
pets, severely matted pets, or pets with health issues that may require
a visit to the veterinarian. Any issues (health or behavior) not disclosed
to the Groomer by the Owner or unknown by the Owner, may result in the
immediate termination of the grooming session at the Owner's expense.
All equiptment and housing, are disinfected
between each pet. Towels are never reused and we use only clean, fresh
water for bathing and cleaning (no recycling of water here!).
For the health, safety and comfort
of your pet we provide separate, housing for each pet during
their visits. Your pet will receive frequent opportunities to stretch
out during their stay and fresh water to drink.
Pets are never drugged or sedated in any way. If your pet cannot be groomed
without them, it is suggested they be preformed under strict veterinary
supervision.
We only perform grooming and styling procedures that do not place undue
stress or cause discomfort to your pet. We will NEVER sacrifice your pet's
safety and comfort for your vanity or ours.
No-Show
We give our customers the benefit
of the doubt, so they get one chance to no-show/no-call.
After that when you make an appointment
after the first no-show, we explain our cancellation policy to them. All
no-show/no-call clients are asked for a credit card to hold their next
appointment. Appointments may be cancelled with a 24 hour notice or they
will be charged for the missed appointment.
When you want to rent a car, or a hotel room, or an airline ticket,
they make you guarantee or pay up front. It is a standard practice.
We mail a reminder card one week prior, and if you wish, a call the night
before.
A No Tolerance policy is maintained
when it comes to the rough handling of any pet.
* Ears to Rears
has the right to refuse any dog deemed to difficult to handle whether
grooming is completed or not. Owner is responsible for notifying Ears
to Rears prior to grooming of previous bites, bite attempts or other behavior
problems. |
